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Latest Reviews

Pete's Cycle Co. - Baltimore, MD

Review Rating: 4.81 out of 5 with 462 user reviews
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1 out of 5 stars

Ducati

By Anthony L. on April 17, 2018

Hanover, MD | Service Department

Im not sure if the people at this dealership are scam artists or just completely incompetent. We recently dropped off a Ducati to get the ECU flashed, despite the appointment dates I had the necessary work was constantly being put on the back burner I had to call every few days for updates. They were dragging out the work in order to get more money for diagnostics. FINALLY they called me with the results. The bike (supposedly) needed a whole new throttle body, in their expert opinion requiring 10 hours of labor costing me a grand total of $4,300. $1,200 for labor, $2,400 for parts, $500 for diag time plus my $200 deposit. Petes Cycle stated I would need to replace the WHOLE throttle body since Ducati did not individually sell the throttle position sensor, this in itself was misleading. I was able to purchase the throttle position sensor (from California Cycleworks) for $60! I realized I would be able to easily replace the sensor myself in FAR LESS than 10 hours time. After deciding to pick up the bike I was presented with a receipt over charging me for diagnostic time! The original total that I had agreed to for Diag and ECU flash was $530. I was now looking at a bill for $650, where they had tried to slide in additional diag time and putting my fenders back on. I discussed it with them, paid the $530 and left disgusted.
5 out of 5 stars

Well rounded experience

By Taylor B. on April 17, 2018

Fort Myer, VA | General Department

Everyone I worked with was knowledgeable and helpful to the best of their ability to make my motorcycle buying experience smooth.
5 out of 5 stars

2 bikes, 2 excellent experiences

By Donna D. on April 15, 2018

Riesterstown, MD | Pre-Owned Sales Department

Just bought my 2nd bike from Pete's Cycle, and worked with Colin both times. Stress-free experience from beginning to end, Colin has made Pete's my go-to shop for bikes, and Gunner and the rest of the staff were unfailingly cheerful and helpful. Loving my new Shadow, and looking forward to coming back in for accessories and maintenance.
5 out of 5 stars

Great Service

By Anonymous on April 15, 2018

Arlington, VA | New Sales Department

Jim was great to work with and was very responsive to our requests. I felt very comfortable and at ease with him and all at the dealership
5 out of 5 stars

By Brian H. on April 15, 2018

Westminster, MD | New Sales Department

Great service very helpful.
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